<div style="font-family: Arial, sans-serif;">
<p>Dear {{fullname}},</p>
<p>Your support ticket has been resolved. We would love to hear about your experience!</p>
<h4>Ticket Details:</h4>
<ul>
<li><strong>Ticket ID:</strong> #{{ticket_id}}</li>
<li><strong>Subject:</strong> {{ticket_subject}}</li>
</ul>
<p>Please take a moment to rate your experience:</p>
<p style="text-align: center; font-size: 24px;">
<a href="{{rating_link_1}}" style="text-decoration: none;">⭐</a>
<a href="{{rating_link_2}}" style="text-decoration: none;">⭐</a>
<a href="{{rating_link_3}}" style="text-decoration: none;">⭐</a>
<a href="{{rating_link_4}}" style="text-decoration: none;">⭐</a>
<a href="{{rating_link_5}}" style="text-decoration: none;">⭐</a>
</p>
<p><a href="{{ticket_link}}" style="background-color: #4CAF50; color: white; padding: 10px 20px; text-decoration: none; border-radius: 5px;">Rate Your Experience</a></p>
<p style="color: #666; font-size: 12px;">Your feedback helps us improve our support quality.</p>
</div>