<div style="font-family: Arial, sans-serif;">
<p>Dear {{fullname}},</p>
<p>Your support ticket has been closed.</p>
<h4>Ticket Details:</h4>
<ul>
<li><strong>Ticket ID:</strong> #{{ticket_id}}</li>
<li><strong>Subject:</strong> {{ticket_subject}}</li>
<li><strong>Closed By:</strong> {{closed_by}}</li>
</ul>
<p>If you need further assistance, you can reopen this ticket or create a new one.</p>
<p><a href="{{ticket_link}}" style="background-color: #4CAF50; color: white; padding: 10px 20px; text-decoration: none; border-radius: 5px;">View Ticket</a></p>
</div>