<div style="font-family: Arial, sans-serif;">
<p><strong>Ticket Awaiting Response</strong></p>
<p>The following ticket has been waiting for a response:</p>
<h4>Ticket Details:</h4>
<ul>
<li><strong>Ticket ID:</strong> #{{ticket_id}}</li>
<li><strong>Subject:</strong> {{ticket_subject}}</li>
<li><strong>Priority:</strong> {{ticket_priority}}</li>
<li><strong>Customer:</strong> {{customer_name}}</li>
<li><strong>Waiting Since:</strong> {{waiting_time}}</li>
</ul>
<p><a href="{{ticket_link}}" style="background-color: #4CAF50; color: white; padding: 10px 20px; text-decoration: none; border-radius: 5px;">Respond Now</a></p>
</div>