<div style="font-family: Arial, sans-serif;">
<p><strong style="color: #f59e0b;">⚠️ SLA Breach Warning</strong></p>
<p>A support ticket is about to breach its SLA.</p>
<h4>Ticket Details:</h4>
<ul>
<li><strong>Ticket ID:</strong> #{{ticket_id}}</li>
<li><strong>Subject:</strong> {{ticket_subject}}</li>
<li><strong>Priority:</strong> {{ticket_priority}}</li>
<li><strong>SLA Due:</strong> {{sla_due_time}}</li>
<li><strong>Time Remaining:</strong> {{time_remaining}}</li>
</ul>
<p><a href="{{ticket_link}}" style="background-color: #f59e0b; color: white; padding: 10px 20px; text-decoration: none; border-radius: 5px;">Respond Now</a></p>
</div>