{"ticket_id":"Ticket ID\/Number","ticket_subject":"Subject of the ticket","ticket_link":"URL to rate the ticket","rating_link_1":"Direct link to rate 1 star","rating_link_2":"Direct link to rate 2 stars","rating_link_3":"Direct link to rate 3 stars","rating_link_4":"Direct link to rate 4 stars","rating_link_5":"Direct link to rate 5 stars"}